Epicerie Direct

Épiceriedirect Service 1. Once I registered, can I proceed with an order? 2. Is my personal information saved and protected? 3. How can I change my password or e-mail address? 4. What do I do if I forgot my password? 5. How will I know if my order was received? 6. Can I save an incomplete order and continue shopping later? 7. Do I have access to my previous orders? 8. How can I remove a product from my shopping list? 9. Can I make product suggestions? 10. How can I know if you deliver in my area? 11. What is the minimum order? 12. Are there delivery and handling fees? 13. Is it possible to order from one place and have my order delivered somewhere else? 14. How can I choose my delivery window? 15. Can I place an order a few days in advance? 16. Can I pick up my order at your warehouse? 17. Can I cancel an order? 18. What happens if I am absent during my delivery? 19. What happens if my order is incomplete or a product is damaged? 20. Is the approximate total amount of my order the same as my invoice amount? 21. At what moment will I be invoiced? 22. Can I change my method of payment? 23. If I have questions, who can I refer to?
Question 1 :	Once I registered, can I proceed with an order?
Answer 1 :	Once you have completed your registration on the REGISTRATION PAGE, you will then receive a confirmation by e-mail at the address you have registered. Then click on the link and this will bring you to our LOG-IN page. Once you are on the log-in page, you must enter your e-mail address and password and your account will be active. You can then start placing your order.
Question 2 :	Is my personal information saved and protected?
Answer 2 :	Yes. All your personal information is secured on our servers. All credit card information is strictly held by your financial institution. Épiceriedirect has no access to this information.
Question 3 :	How can I change my password or e-mail address?
Answer 3 :	You can change your password by referring to YOUR ACCOUNT on the website. Once modification has been made, click on update at the bottom of the screen to register new information. For security reasons you must call our customer support team at 514-335-4567 to change your e-mail address.
Question 4 :	What do I do if I forgot my password?
Answer 4 :	Go to our website at www.epiceriedirect.com, once there click on LOG-IN, then click on FORGOT PASSWORD. We will then ask you for your e-mail address (same as on the registration page). We will validate the information and send you a new password.
Question 5 :	How will I know if my order was received?
Answer 5 :	As soon as you have submitted your order, you will immediately receive a confirmation by e-mail including : your transaction I.D. No., detailed grocery order, time and date of delivery.
Question 6 :	Can I save an incomplete order and continue shopping later?
Answer 6 :	Yes, you can continue shopping at a later date. All items placed in your shopping cart will remain there indefinitely unless you manually remove them by clicking on remove in the checkout page.
Question 7 :	Do I have access to my previous orders?
Answer 7 :	All complete and processed orders can be found by clicking on MY ORDERS.
Question 8 :	How can I remove a product from my shopping list?
Answer 8 :	Click on the CHECK-OUT button, you will then see your grocery list, on the right of your product and you will find a REMOVE button.
Question 9 :	Can I make product suggestions?
Answer 9 :	Absolutely, it is important for us to give the best service possible. Do not hesitate to send us your suggestions by simply clicking the Suggest a product.
Question 10 :	How can I know if you deliver in my area?
Answer 10 :	Once you have registered, the system will analyse your information and immediately advise you by e-mail if you are eligible for delivery. If you are not in our delivery zone, we will send you an e-mail as soon as we are available in your area. You may also refer to the following link DELIVERY INFO for current delivery areas.
Question 11 :	What is the minimum order?
Answer 11 :	The minimum order for delivery is $49.95 before applicable taxes and delivery fee.
Question 12 :	Are there delivery and handling fees?
Answer 12 :	Yes. There is a fixed fee of $4.95 per order for handling and delivery.
Question 13 :	Is it possible to order from one place and have my order delivered somewhere else?
Answer 13 :	Currently, we deliver to the address you register with and is in our delivery areas. To see our wide range of delivery areas refer to the following link : Delivery info
Question 14 :	How can I choose my delivery window?
Answer 14 :	Once you have proceed through CHECK OUT, before paying, you must choose from the delivery window convenient for you, according to our availability in your area.
Question 15 :	Can I place an order a few days in advance?
Answer 15 :	Yes. You can place an order up to 3 days before delivery. Once you are at CHECK OUT, we will ask you to choose a date and time for your delivery.
Question 16 :	Can I pick up my order at your warehouse?
Answer 16 :	No. This service is not available at the moment.
Question 17 :	Can I cancel an order?
Answer 17 :	If you have not processed your payment, it is possible to cancel your order (you will lose your grocery list!) On the other hand, if you have completed your check-out and proceeded with payment, your order is already in the process of being treated. During delivery, if you refuse your order or you are not present, there are applicable fees stipulated in our TERMS & CONDITIONS (Please refer to this section).
Question 18 :	What happens if I am absent during my delivery?
Answer 18 :	It is possible to schedule a second delivery the same day. Additional fees will apply. (See TERMS & CONDITIONS)
Question 19 :	What happens if my order is incomplete or a product is damaged?
Answer 19 :	We put in a lot of effort to avoid this situation. All our products and services are backed by 100% customer satisfaction guarantee. If you are not satisfied, for whatever reason, please contact us at 514-335-4567 or e-mail us at info@epiceriedirect.com. You have up to 3 days after receipt of your order to advise us. Épiceriedirect reserves the right to retrieve a product which is not to your satisfaction, before exchanging or crediting the product.
Question 20 :	Is the approximate total amount of my order the same as my invoice amount?
Answer 20 :	The total amount listed on Épiceriedirect site is approximate. The final price will be determined once certain products are packaged and weighed at the same rate (Kilo/Grams). For final confirmation, a detailed invoice will be handed to you at the time of delivery.
Question 21 :	At what moment will I be invoiced?
Answer 21 :	You are invoiced once your order is packaged and ready for delivery.
Question 22 :	Can I change my method of payment?
Answer 22 :	Yes. You can choose from the different option on the CHECK-OUT page. On the other hand, if you have already completed the transaction for your order, it is impossible to change the method of payment. Currently the method of payment is by credit card (MasterCard or VISA).
Question 23 :	If I have questions, who can I refer to?
Answer 23 :	For all questions, please refer to CONTACT US at the bottom of the website. Our customer service agents are available at 514-335-4567.